Haley Van Dyck: How a start-up in the White House is changing business as usual

TED2016
Haley Van Dyck: How a start-up in the White House is changing business as usual (script)
Summary
Probably, in your country, government services don't work well. If you have to complete something that is like an application, it'll be arduous and complicated. It's because you have to look for some different websites and telephone numbers. It'll be impacting a lot of people. Especially, the students trying to go to college, the single mothers trying to get health care, the veterans, immigrants, the disabled, are always waiting to process their applications. They might not be able to do online, because the government does its work based on paper.
It'll mean that we the taxpayers are not getting what we pay for.  Moreover, the government sometimes scrap or abandon IT projects but there are programs that a large amount of money keeps being poured.
However, the speaker crate the team to transform the way American delivers critical services for everyday people and to provide a better service while saving taxpayer dollars. It started to improve.
It's important not to think that things won't change. Don't rely on others. You need that you want to care about making government work better not to care about politics and you have to do. It's your government in your country.
Words in thie story
arduous / ar・du・ous/άɚdʒuəs/ painful, difficult